Loan Officers Named Best in Customer Satisfaction
St. Louis, Missouri – May 8, 2020 – Gershman Mortgage’s Joe Poropat, Vice President, Chesterfield, MO and Jack Langley, Senior Vice President, Springfield, MO, were recently named as two of America’s top 250 loan officers for customer satisfaction in 2019 by SocialSurvey, a leading experience management software company.
The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. Over one million reviews of 30,000 individual loan officers from over 200 companies were scored by SocialSurvey, by far the largest data set in the mortgage industry.
Poropat achieved an average rating of 4.95 stars out of five and 127 completed verified reviews in 2019. Langley achieved an average rating of 4.91 stars out of five and 185 completed verified reviews in 2019.
“Gershman Mortgage is laser-focused on customer satisfaction. We always listen to our customers’ needs to constantly improve the customer experience. We are proud of Joe and Jack for achieving such high levels of service and thankful for their example to us all,” said Gershman Mortgage, President, Adam J. Mason.
Gershman Mortgage is among the largest mortgage companies in the Midwest, licensed in 13 states, with offices in 8. Founded in 1955, Gershman Mortgage is growing to be one of the only independently-owned and operated mortgage companies nationwide offering residential, multifamily apartment and healthcare facility financing. Our growth and profitability are directly attributable to our amazing employees and management.
Communities, families, and homes are at the heart of what we do at Gershman Mortgage. Our founding principles are based on the core values of honesty, integrity, the entrepreneurial spirit, and putting our customers first. We are passionate and committed to customer service and strive to ensure that we exceed the expectations of our customers. We are a customer-centric company devoted to creating and maintaining long-lasting relationships.
NMLS #138063 16253 Swingley Ridge Road Suite 400 Chesterfield, MO 63017 (800) 457-2357 Equal Housing Lender.
